Training

Training for 2009

We have provided the following training to tenants and officers. Each session is bespoke and developed in consultation with the Client therefore these subjects should be seen as guidance only

Housing Management for Officers

· Introduction to Housing Management

· What Makes A Good Landlord?

· Customer Service

· Equal opportunities and Diversity

· Repairs Policies And Procedures

· Rents And Estate Budgets

· Rent arrears, housing benefit and debt counselling

· Contract Management

· Planning Repairs & Improvements

· How to be Involved in the Regeneration of Estates

· Leasehold management

· Housing As A Catalyst For Change

· Neighbours And Other Nuisances

· Anti-social behaviour and the Respect Agenda

· Tenant Involvement In Repairs & Maintenance

· Housing Staff Development Training

· Producing Newsletters and Publicity

· Service excellence

· Dealing with complaints

· Housing Officers’ Induction training

· Vulnerable residents, risk registers & co-ordinating care

· Working with elected councillors

· Working with other agencies

· Creating a resource centre for staff and tenants

Tenant Management and Board Member training

· Committee Members Skills

· Equal Opportunities in Practice

· Promoting & Celebrating Diversity

· Introduction To Competency Assessment

· Finance And Budget Management

· Why do you need policies and procedures

· Performance Management & monitoring

· Committee Members’ Skills: Chair, Secretary & Treasurer

· Good Governance

· Rents And Estate Budgets

· Finance And Budget Management

· Involving The Whole Community In Participation

· Getting your community initiative off the ground

· Management & Estate Agreements

· Tenant Management Organisations as Employers

· Test of Opinion and Ballot Procedures

· Interview Techniques For Tenant Organisations

· Involving The Whole Community In Participation

· Managing Meetings & Making Meetings Productive

· Negotiating Skills To Achieve What You Want

· Tenant Involvement & The Right To Manage Process

· Guidance For Tenants On Estate Committees

· Group Problem Solving And Decision Making

· Co-operative & Friendly Society Model Rules

· Tenants Associations And Estate Agreements

· Producing Newsletters and Publicity

· Involving The Whole Community In Participation

· Tenant Organisations as part of Networks & Partnerships

Regeneration Capacity Building

· Roles And Involvement In The Regeneration Process

· Involving residents effectively

· Private finance and self-financing regeneration

· Stock Transfer Options

· The Role Of A Residents’ Advisor On Stock Transfer

· Public Housing Stock Transfers

· Residents Charters and Design Codes

· Selecting Developer Partners

· Selecting a Registered Social Landlord

· Modern Procurement and the OJEU process

· Code of Conduct and commercial confidentiality

· Master-planning and design

· Planning briefs, guidance and formal planning applications

· Principal Development Agreements

· The Shadow Board Information Needs

Technical training

· Allocations, Equal Opportunities & Choice based lettings

· Good lettings procedures, viewings and after-care

· Funding community initiatives

· Community Mapping

· What Makes A Good Repairs Service

· Book-keeping

· Contract Management Or Getting What You Pay For

· Non-Compliance: Monitoring Contractor Performance

· Using Contracts To Obtain Value For Money

· Rent Arrears Policies And Procedures

· Managing Tenants and Residents Association Finances

· Regeneration Options

· Staff Appraisals And Job Evaluation

· Finance And Budget Management

· Understanding Accounts and financial reports

· Business Plans – Setting Objectives And Targets

· Business Plans – Cost Control

· Regeneration – Clients, Architects & Other Consultants

· Introduction To key Housing Law

· Leasehold Management

· Outside Help: Mediation, Arbitration & Conciliation

· Issues For Resident Involvement In Rural Stock

· Best Value Performance Indicators

· Arms Length Management Organisations

· Action Plans & Strategic Planning

· Understanding KLOEs and preparing for inspection

· Market Research techniques (quantitative and qualitative)

· Mystery shopping your service

Training for Team Leaders and Managers

· A Happy Team is a Productive Team

· Introductory training for Women Managers

· Recruitment and interviewing

· Setting targets and motivating staff

· Reviewing policies and procedures

· Skills auditing

· Coaching and mentoring

· Grievance and disciplinary procedures

· Team Building

· Delegating not doing

· Staff development and appraisals

· Leadership skills

Personal Development Training

· Assertiveness skills

· Negotiation techniques and getting what you want

· Personal Effectiveness

· Planning your own Personal Development

· CVs, Job applications, interviews and tests

· Presentation techniques

· Stress Management

· Team Building

· Time Management and work/life balances

· Setting up a Small Business

· Writing skills

· Simple website design

Source Partnership

Providing solutions in housing & regeneration